COURSES

COURSE VENUE
Wembley Point, London
Weekend Courses designed to enhance your career and your knowledge, Infinite Training

and
Brindley Place, Birmingham

CONTACT DETAILS
Address
Infinite Training
2 Cuton Grove
Springfield
Chelmsford
CM2 6TA

Telephone
0870 774 0298

Fax
07092 073204

E-mail
enquiries@infinitetraining.co.uk
ITIL 6-Sigma PRINCE2



Information Technology Infrastructure Library (ITIL)

At Infinite Training, we believe that knowledge of ITIL will bolster the portfolio of skills to enable you to get new and / or better jobs, as it is highly sought after by many big organisations. ITIL is complimentary to Project Management and Programme Management.

ITIL is a set of framework for best practice IT Service Management, covering the two critical areas of Service Support and Service Delivery.

Our objective is help you become familiar Service Management and to prepare you for ITIL Foundation Examination.

What Our Course Covers:

  1. Introduction
  2. Incident Management
  3. Problem Management
  4. Change Management
  5. Release Management
  6. Configuration Management
  7. Service Level Management
  8. Capacity Management
  9. Availability Management
  10. IT Service Continuity
  11. Service Desk
  12. Financial Management for IT Services
  13. Workshops: Real-Life ITIL Scenario


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