Our Terms & Conditions

• All Kay Security Training Services Ltd t/a Infinite Training prices are subject to change until the customer has made the payment.

• 100% attendance is a must; any late arrivals are not acceptable.

• Please Note: Any sort of unacceptable behaviour at any Kay Security Training Services Ltd t/a Infinite Training venues will lead to exclusion from the course for which we will not offer any refund.

• All bookings are subject to availability of spaces and relevant resources.

• Customers who make the booking via phone, email or through our website are liable for any balance outstanding (if any), in full.

• Candidates must be eligible to attend the training course you book with us. Please check that you meet all criteria before reserving a space on any of Kay Security Training Services Ltd t/a Infinite Training courses.

• Reservations made online are non-refundable; course dates and timing cannot be changed by customers.

• Reservations made online are can be transferred to any individual who is eligible to attend.

• Kay Security Training Services Ltd t/a Infinite Training reserves the right to change the venue of training with another suitable venue. We will notify all candidates via email, text or telephone at least 24 hours before the start of the course. Please note we may only ever change the venue location if there is an utmost need for it and there is no other option available to us to accommodate customers at the original location.

• In the unlikely event of cancellation of any courses by Kay Security Training Services Ltd t/a Infinite Training. Damages shall be limited to a full refund of the course fee only.

• All certificates are delivered via royal mail, standard service. Collections can be made by customers with prior notification only. 

• Customers will be responsible to pay any awarding body charges for replacement certificates. Kay Security Training Services Ltd t/a Infinite Training accept no liability for misplaced certificates.

• For all Identity Validation forms used by our awarding bodies, the candidate is to only sign such validation form if the spelling of their name on such a form is absolutely correct. Please note that failure to do so will result in the candidate being liable for any administration costs charged by the awarding body for correction.

• In the event that a candidate fails an exam, Kay Security Training Services Ltd t/a Infinite Training offers a chance to re-sit the exam free of any charges! However if the candidates fails for a second time the customer will be liable to pay any re-sit fees set out by our awarding bodies, these will not exceed more than £40.00 

• All customers are responsible and must provide Kay Security Training Services Ltd t/a Infinite Training with correct and accurate information (using clear handwriting) in respect to the physical address, requested by the admin, where all certificates will be dispatched.